At hakimo.xyz, we are committed to providing our customers with high-quality products and excellent customer service. To support our commitment, we offer a comprehensive warranty policy on all the products sold on our website. Please read through the following details to understand our warranty terms and how you can utilize this coverage.
1. Scope of Warranty
We provide a limited warranty on all products purchased through hakimo.xyz. This warranty ensures that the product you buy will be free from manufacturing defects under normal use for the period outlined in the product description or the warranty card.
The warranty covers:
- Defects in materials
- Defects in workmanship
- Failure of the product under normal usage conditions
Please note that this warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or modifications. Also, any products not purchased directly from hakimo.xyz are not covered under this warranty.
2. Warranty Period
The warranty period for each product is specified on the product page or in the warranty documentation that comes with the product. Generally, the warranty period ranges from 6 months to 1 year, depending on the type of product.
For example:
- Electronic items: 1-year warranty
- Furniture: 6-month warranty
- Clothing and accessories: No warranty, unless otherwise stated
3. How to Claim Warranty
If your product encounters any issues covered under the warranty, follow these steps to claim your warranty:
- Contact Us: Reach out to our customer service team via email at support@hakimo.xyz or through the contact form on our website.
- Provide Information: Be ready to provide:
- Your order number
- A description of the issue
- Any photos or videos showing the problem (if applicable)
- Assessment: Our team will assess your claim based on the provided information. If we determine that the product is defective and covered under the warranty, we will guide you through the next steps.
- Return/Exchange Process: Depending on the nature of the issue, we may ask you to return the product for inspection or offer a direct exchange if available.
Please note that you may be responsible for the return shipping costs unless the product is confirmed to be defective.
4. Exclusions from Warranty
Our warranty does not cover the following:
- Damage due to misuse: This includes damage caused by improper handling, storing, or using the product in a way it was not intended for.
- Accidental damage: Any damage resulting from accidents, drops, or impacts.
- Unauthorized repairs or modifications: Any products that have been altered or repaired by someone other than an authorized service provider will void the warranty.
- Normal wear and tear: Wear and tear that naturally occurs over time due to regular usage is not covered under the warranty.
- Third-party accessories: Accessories not sold by hakimo.xyz are not covered under this warranty, even if used with our products.
5. Warranty Process Timeline
Once we receive your warranty claim, we will work as quickly as possible to resolve the issue. Generally, the process follows this timeline:
- Initial assessment: 2-5 business days after you submit your claim.
- Product return and inspection: If applicable, you will be required to return the product, and the inspection process will take up to 7 business days.
- Resolution or replacement: Depending on the findings, we will issue a replacement or repair within 10 business days.
If you do not receive a response within this timeframe, please contact us again for an update.
6. Warranty for Replacement Products
If your product is deemed defective and we provide a replacement, the warranty period for the replacement item will be based on the original purchase date, not the date of replacement. This is to ensure consistency in product protection for all customers.
However, in some cases, if the replacement product is of a different model or version, a new warranty period may be applied, which will be communicated to you at the time of the exchange.
7. Refund Policy
If we are unable to repair or replace the defective product, you may be eligible for a full or partial refund, depending on the circumstances. Refunds will be processed to the original payment method and may take 7-10 business days to appear in your account after approval.
Please note that hakimo.xyz reserves the right to offer an exchange instead of a refund when a replacement product is available.
8. International Warranty
Our warranty policy is valid in the countries where hakimo.xyz operates. If you are located outside of our primary service area, the warranty terms may vary slightly. Please contact our customer service team for more information regarding international warranty claims.
In the case of international returns, customers may be required to pay for return shipping and any customs duties or taxes applicable in their country.
9. Contact Information
For any questions or issues regarding the warranty of your product, feel free to reach out to us. Our customer service team is available to assist you with your warranty claims and provide guidance throughout the process.
You can contact us through the following methods:
- Address: 3899 Branch Ave, Temple Hills, MD 20748, United States
Phone: +13017022829
Email: admin@hakimo.xyz
Our team is dedicated to ensuring your satisfaction and will do our best to resolve any issues promptly.
10. Changes to Warranty Policy
hakimo.xyz reserves the right to modify or update this warranty policy at any time. Any changes will be reflected on this page, and the new policy will apply to all new purchases made after the update. If you have any questions about changes to this policy, feel free to contact us for clarification.
11. Warranty FAQs
Q1: How do I know if my product is covered by warranty? A1: Each product on hakimo.xyz comes with its own warranty details listed on the product page. If in doubt, please reach out to our customer service team for confirmation.
Q2: Can I return a product if I change my mind? A2: Unfortunately, our warranty policy only covers defective products. If you wish to return an item for reasons unrelated to manufacturing defects, please review our return policy for further details.
Q3: My product has a defect after the warranty period. What should I do? A3: We suggest reaching out to our customer service team. While we cannot offer warranty coverage beyond the specified period, we may be able to provide a discount for repair services or offer assistance in finding a solution.
12. Conclusion
At hakimo.xyz, we strive to ensure that our products meet the highest standards of quality and durability. If you experience any issues with your purchase, our warranty policy ensures that you are fully supported. Please don’t hesitate to reach out if you have any questions, and thank you for choosing hakimo.xyz.