Thank you for shopping with us at hakimo.xyz. We are committed to providing the best customer service and high-quality products. However, we understand that sometimes things don’t work out, and you may need to return an item. This Return Policy outlines the process for returning products purchased from hakimo.xyz, including how to request a return, the criteria for returns, and any associated conditions.
Please read through this policy carefully. By purchasing from hakimo.xyz, you agree to the terms outlined below.
1. General Return Policy
At hakimo.xyz, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, you can return most items within 30 days of the purchase date. The product must be unused, in its original packaging, and in resalable condition. If the product has been used, worn, or damaged, it may not be eligible for a return.
Eligible Returns
- Items that are unused and in their original condition.
- Items returned in the original packaging.
- Items with proof of purchase (receipt or order confirmation).
Non-Eligible Returns
- Products that have been used, worn, or damaged.
- Personalized or custom items.
- Perishable goods (e.g., food or beverages).
- Gift cards or digital downloads.
- Sale items marked as final sale.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our Customer Support Team: Reach out to us at our dedicated customer support email at support@hakimo.xyz. Provide your order number, the item(s) you wish to return, and a reason for the return. Our team will guide you through the return process.
- Get Authorization: We may require you to obtain a return authorization (RA) number. This number will help us process your return promptly and efficiently.
- Pack the Item Securely: Ensure that the item is securely packaged to prevent damage during the return shipment. Use the original packaging whenever possible. Include the original receipt or order confirmation with your return.
- Ship the Item Back: Once you’ve received the return instructions, ship the item back to the address provided by our customer support team. You will be responsible for the cost of return shipping unless the item was defective or incorrect.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Refunds will be processed through the original payment method. Please note that it may take 5-10 business days for the funds to appear in your account, depending on your bank or payment provider.
Conditions for Refund Approval:
- The returned item is unused, in the same condition you received it, and in its original packaging.
- You have provided proof of purchase.
- The return request is made within the specified return period (30 days from the purchase date).
Partial Refunds:
If your return meets the above criteria but is only partially returned (e.g., missing accessories, damaged), we may issue a partial refund based on the condition of the returned item. The refund will be adjusted to account for any missing parts or damages.
4. Exchanges
If you’d like to exchange an item for a different size, color, or product, please contact our customer support team. In most cases, we recommend processing a return for the original item and placing a new order for the exchange. This ensures that the item you want is available and shipped promptly.
Exchange Process:
- Return the original item according to the instructions above.
- Place a new order for the exchange item(s).
- Once the original item is returned and processed, you will receive your refund.
Please note that exchanges are subject to availability, and you may need to pay additional shipping charges depending on the new item selected.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer support team immediately. We will either offer you a replacement, repair, or refund based on your preference.
Steps to Report Defective or Damaged Items:
- Contact Customer Support: Email us at support@hakimo.xyz with your order number and a description of the damage or defect.
- Provide Photos: To assist in the process, please provide photos of the damaged or defective item.
- Return Instructions: Our customer support team will provide return instructions for the defective item at no extra cost to you.
In cases of defective items, we will cover the return shipping costs, and you will receive a full refund, replacement, or repair as appropriate.
6. Cancellations
If you wish to cancel an order, please contact our customer service team immediately. Once an order is processed or shipped, it may no longer be eligible for cancellation. If your order has already shipped, you can still follow the standard return process upon receiving the item.
Order Cancellation Process:
- Contact Customer Support: Email us at support@hakimo.xyz within 24 hours of placing your order to request cancellation.
- Cancellation Approval: We will confirm whether your order can be canceled based on its processing status.
7. Return Shipping Costs
In most cases, customers are responsible for the cost of return shipping. However, if the return is due to a defective or incorrect item, hakimo.xyz will cover the cost of return shipping. If you are returning an item due to personal preference, you will be responsible for return shipping costs.
Return Shipping Policy:
- Customers are responsible for return shipping unless the item is defective, incorrect, or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns to ensure the safe delivery of your item.
- Shipping costs are non-refundable unless the return is due to an error on our part.
8. International Returns
For international orders, the same return policy applies. However, customers are responsible for any customs duties, taxes, and return shipping costs. Please check with your local customs office for any additional fees that may apply.
International Returns Process:
- Contact our customer support team at support@hakimo.xyz to initiate the return.
- Ship the item back to the provided return address.
- You are responsible for the return shipping costs and any customs duties or taxes.
9. Gift Returns
If you received an item as a gift and wish to return it, you can exchange it for another product or request a store credit. Gift returns follow the same process as regular returns, but you will need the order number or receipt from the original purchase.
Gift Return Process:
- Contact our customer support team and mention that the item was a gift.
- Provide the order number or receipt if available.
- Receive a store credit or exchange the item for another.
10. Restocking Fees
In some cases, a restocking fee may apply to returned items. This typically applies to items that have been opened or used, or if the return is for personal preference rather than a defect or error on our part. The restocking fee will be deducted from your refund.
Restocking Fee Conditions:
- Opened or used items may incur a restocking fee.
- The fee is typically 10-20% of the item’s price.
- Restocking fees will be deducted from the total refund.
11. Changes to the Return Policy
We reserve the right to update or change this Return Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon publication. Please check this page periodically for updates.
Contact Us:
If you have any questions about our Return Policy, please don’t hesitate to contact us at:
- Address: 3899 Branch Ave, Temple Hills, MD 20748, United States
Phone: +13017022829
Email: admin@hakimo.xyz
We are here to assist you with any concerns you may have regarding returns, exchanges, or any other customer service matters.